Terms & Conditions

Acceptance of Terms

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Products & Availability

All products shown on our website are subject to availability. In case a particular flower, product, or packaging is unavailable at the time of order, we reserve the right to substitute it with a similar item of equal or higher value, while maintaining the overall appearance and theme.

Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. Payment must be made in full at the time of placing the order via our secure payment gateway.

Delivery Policy

We aim to deliver orders as per the estimated time; however, exact timing cannot be guaranteed due to external factors. Please refer to our Shipping Policy for more information. We are not responsible for delays caused by incorrect delivery addresses or recipient unavailability.

Cancellations & Refunds

Orders once placed cannot be cancelled or changed, especially for same-day or customized products. Please refer to our Refund & Replacement Policy for details on eligible cases and procedures.

Intellectual Property

All content on this website—including images, text, logos, graphics, and product designs—is the property of Exotic Flowers and is protected by copyright and intellectual property laws. Any unauthorized use or reproduction is prohibited.

User Conduct

You agree not to misuse the website or engage in any activity that:

  • Violates local, state, or national laws

  • Attempts to harm or disrupt the site or its services

  • Involves fraudulent transactions or misleading information

Limitation of Liability

We are not liable for any direct, indirect, or incidental damages resulting from the use of our website or products. While we make every effort to ensure quality and satisfaction, the nature of fresh flowers and handmade products may involve slight variations.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. It is your responsibility to review them periodically for any changes.