Refund Policy

Eligibility for Refunds

You are eligible for a refund under the following conditions:

  • Your order was cancelled at least 24 hours before delivery.

  • We failed to deliver your product on the committed date (excluding force majeure situations).

  • You received a damaged, wilted, or incorrect product, and you notify us within 2 hours of receiving the delivery with photographic proof.

Non-Refundable Situations

We will not offer refunds in the following cases:

  • The delivery address provided was incorrect or incomplete.

  • The recipient was unavailable to receive the order and delivery was attempted.

  • You requested cancellation less than 24 hours before the scheduled delivery.

  • Customized items unless damaged or incorrect.

Refund Method

All approved refunds will be issued to your original payment method within 7–10 business days. We do not provide cash refunds.

Replacement Guarantee

In case you receive a damaged or wrong item, we will arrange a replacement of the same or a similar item (depending on availability). You must share clear photos within 2 hours of delivery at exotic.flowers2024@gmail.com or WhatsApp us on: +91-88666 69963 , +91-99132 31346.

Need Help?

For all refund or replacement queries, please reach out to us at:
📞 +91-88666 69963 , +91-99132 31346
📧 exotic.flowers2024@gmail.com